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Frequently Asked Questions

Got questions? We've got answers. Find everything you need to know about our services, payments, and delivery.

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SocialBoost is Africa's leading social media marketing (SMM) panel. We help individuals, businesses, influencers and brands grow their social media presence by providing affordable followers, likes, views and engagement across all major platforms including Instagram, TikTok, YouTube, Facebook, Twitter/X, Spotify, Telegram and more.

No! You can order as a guest — just select your service, paste your social media link, enter your email address, and pay with mobile money. No registration needed. You'll receive order confirmation and tracking info via email.

It's easy! Go to our Order page, select a category (e.g. Instagram), choose a service (e.g. Instagram Followers), paste your profile or post link, set the quantity you want, enter your email, and pay with mobile money. The whole process takes under 2 minutes!

We accept mobile money payments across Africa through PawaPay, including M-Pesa (Kenya), MTN Mobile Money (Ghana, Uganda, Cameroon, Rwanda, Zambia), Airtel Money, Orange Money (Senegal, Côte d'Ivoire, Burkina Faso, Mali), and many more providers across 30+ African countries.

Absolutely! We display prices in KES, XOF, XAF, UGX, RWF, ZMW, SLE, CDF, NGN, and USD. Use the currency switcher on the order page to see prices in your local currency. Payments are processed in your selected currency through mobile money.

After your mobile money payment is confirmed by PawaPay, your order is automatically submitted to our system. You'll be redirected to a status page, receive email confirmation, and can track your order anytime using your email on our Track page.

Absolutely. All payments are processed securely through PawaPay — we never see or store your mobile money PIN or sensitive payment details. PawaPay is a licensed and regulated payment provider.

Most orders begin processing within minutes of payment confirmation. Delivery typically completes within 1-24 hours depending on the service type and quantity ordered. Some services offer near-instant delivery.

We support all major platforms including Instagram (followers, likes, views, Reels views, comments, saves), TikTok (followers, likes, views, shares), YouTube (subscribers, views, likes, watch hours), Facebook (page likes, followers, post likes, views), Twitter/X (followers, likes, retweets, views), plus Spotify, Telegram, LinkedIn, SoundCloud, Pinterest, and more.

Visit our Track page and enter the email address you used when placing your order. You'll see all your orders with real-time status updates — including pending, processing, completed, or any other state.

Many of our services include automatic refill guarantees. If followers or likes drop within the guarantee period, they are replenished at no extra cost. Check the specific service description when ordering for guarantee details.

Yes! We use safe, gradual delivery methods that mimic organic growth patterns, so your account stays protected. We never ask for your social media passwords — all we need is your public profile URL or post link. Your account remains 100% secure throughout the process.

Never! We only need your public profile link or post URL. We will never ask for your password, login credentials, or any other sensitive account information. If anyone asks for your password claiming to be SocialBoost, it's a scam.

Our delivery methods are designed to be safe and natural-looking. We use gradual delivery that mimics organic growth. While no service can provide a 100% guarantee against platform actions, our methods are used safely by thousands of customers daily.

Refunds are available when we're unable to deliver your order, if a technical error prevented your order from being created after payment, or if the service was significantly different from what was described. Refunds are not available after partial/full delivery, for incorrect links, or for platform-side drops.

Eligible refunds are processed within 7-14 business days to the original payment method where possible. Contact support@SocialBoost.com with your order details.

You can reach our support team at support@SocialBoost.com. Include your order email address and order details for the fastest response. We typically respond within 24 hours.

We serve 30+ African countries including Kenya, Nigeria, Ghana, South Africa, Cameroon, Uganda, Tanzania, Rwanda, Senegal, Côte d'Ivoire, DR Congo, Republic of Congo, Gabon, Zambia, Sierra Leone, Burkina Faso, Benin, Mali, Niger, Togo, Chad, Central African Republic, Equatorial Guinea, Egypt, Malawi, and many more.

Yes! While our payment system is optimized for African mobile money, our services deliver followers, likes and views to social media accounts worldwide. If you have access to one of our supported mobile money payment methods, you can order from anywhere.

Yes! Many customers use SocialBoost as their backend provider and resell services at a markup to their own customers. Our competitive wholesale pricing makes us the perfect SMM provider for African resellers looking to build their own business.

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